1.1 What these terms cover.
These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms contact us to discuss.
2.1 How to contact us.
You can contact by writing to us at shop@acendclub.com.
2.2 How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.3 “Writing” includes emails.
When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept your order.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for our services. This might be because of unexpected limits on our resources which we could not reasonably plan.
3.3 Your order number.
We will assign an invoice number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.1 When we will provide the products.
Your order will be dispatched within 4 weeks of making the purchase due to production time.
Once the order has been dispatched, you will receive a link and a tracking number to follow the delivery status of your order.
We ship from Austria. For this reason, please note that for deliveries outside of EU an import tax may be due upon receival.
If you have any questions regarding the delivery of your order, please do not hesitate to contact us.
4.2 We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any digital content you have paid for but not received.
4.3 What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the products to you, for example, your address. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you giving us incorrect or incomplete information.
5.1 Refund:
(a) Jersey orders with custom name tags will not be accepted for returns and are considered non-refundable after the cancelation period has expired.
(b) All other jersey orders are eligible for a full refund within 14 days of receiving the order. For the refund to be processed, notify us for the return and send back the goods to us within the 14 day period after receiving the order. If you decide to return your order, please contact us at shop@acendclub.com with the number of your order within the specified time frame.
(c) Please keep in mind, you are responsible for any shipping costs upon return of the goods.
(d) For damaged or faulty goods, please email us within 3 days after receiving your order at shop@acendclub.com with the condition of your goods, including pictures of all the damages and you will receive a response from us within 48 hours.
(e) The refund to your purchase will be processed within 7 days upon receiving the returned goods.
(f) We will refund you the price you paid for the products by the method you used for payment.
5.1 Cancelation:
(a) All orders are eligible for cancelation and a full refund within 24 hours from the time of the purchase.
6.1 We may end the contract if you break it.
We may end the contract for a product at any time by writing to you if:
(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
6.2 You must compensate us if you break the contract.
If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you as compensation for the net costs we will incur as a result of your breaking the contract a percentage of the price as compensation for the net costs we will incur as a result of your breaking the contract.
7.1 Where to find the price for the product.
The price of the product will be the price indicated on the order pages when you placed your order.
7.2 When you must pay and how you must pay.
We accept payment with PayPal and Credit/Debit card. You must pay at the moment of order.
7.3 We are not liable for business losses.
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.1 How we will use your personal information.
We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
8.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
Please see our data protection policy in this regard.
